Business Challenge
Increased Stress Levels
Poor Productivity
Communication Barriers
Low Sales
Reduced Customer
Satisfaction
IMPACT
- The new reporting style brought clarity of targets, job responsibilities were communicated well, and the ability to set goals smoothly.
- Change in email headlines, employees were able to prioritize tasks from the pool and schedule their week calendars in advance.
- Productive working hours were increased in the morning, punctuality rate increased by 30% in 2 months.
- Reducing stress levels of 23% of employees from the red zone to the blue zone.
- Red zone – a higher level of exhaustion
- Blue zone – equipped to manage stress
FLOOR INSIGHTS
- Informal & Formal ground surveys gave insights on 47% of people missing/delayed on reporting time.
- Data suggested through floor analysis that the majority of missing/delayed folk consisted of bachelors.
- Improper job responsibilities were communicated to senior managers.
- Some important projects were held back in response to carrying out work on projects with secondary importance.
BEHAVIORAL DRIVERS
- Change in employee experience.
- Change in employee reporting style.
- Bringing change in internal communication tone.
- Changing internal practices ensures punctuality in terms of reporting time.
APPLICATIONS
- Reporting style was changed from a primitive style to the introduction of an interactive technical application.
- Internal communication through emails was strategically changed with new subject headlines, constant for the entire workforce, highlighting high urgency & high priority.
- Collaborated with a local breakfast chain and started giving employees breakfast facilities. An additional 20 minutes break was added post 1 hour of breakfast time.