Preparing first time Managers to Lead in Brand Protection and Anti-Counterfeiting Technology
The challenge
New managers lacked clarity on expectations and struggled to step into leadership roles, while unconscious biases and unclear feedback created friction and slowed career progression.
Our approach
FriendsSquare implemented a structured intervention for first-time managers combining psychometric tools, interviews, tailored leadership training, floor observation validation, and personalized coaching.
- Assessments and Feedback: Increased recognition of strengths, limitations, and behavioral patterns.
- Bias Awareness: Training helped managers identify unconscious biases and build fairer decision-making.
- Leadership Adaptability: Managers learned to adjust styles to team needs and organizational goals.
Inside the Program
Structured profiling using psychometric assessments and in-depth interviews.
What Stood Out
Floor observation validation and personalized coaching sessions to ensure classroom learnings stick.
Impact & Outcomes
Clear identification of employees fit for first-time manager roles and unbiased promotion pathways.
"Understanding diversity and respect is central to our culture. The program helped our teams translate core values into everyday respectful communication."