Replacing Reactive Management with Emotional Intelligence in Automotive and Architectural Glass Manufacturing
The challenge
Managers struggled to cope with stress, displacing frustration onto teams, and unclear communication created misunderstandings that fueled conflicts across functions.
Our approach
FriendsSquare suggested and delivered Emotional Intelligence training, focusing on self-awareness, self-regulation, empathy, and conflict management with practical, experiential methods.
- Psychometric Assessments: Used to map manager profiles and customize the sessions.
- Practical Techniques: Role plays and simulations to enhance application and transfer of learning.
- Reflective Exercises: Practice of techniques like pause, reframe, and respond rather than react.
Inside the Program
Self-awareness profiles using psychometric mapping to uncover communication triggers.
What Stood Out
Experiential group activities practicing stress regulation and empathy under pressure.
Impact & Outcomes
Fewer escalations stemming from reactive communication, building a foundation for team trust.
"Safety and respect are paramount on the shop floor. The customized compliance workshops established a unified standard of conduct for all team members."